The troubled Patientline which supplies an expensive NHS phone and entertainment service in many UK NHS hospitals has cut its call charges despite mounting losses and criticism of its prices and selling tactics. The bedside phone company has reversed its April increase to 26p a minute back to the 10p a minutes rate and reduced the minimum charge cost from 40p to 10p. Friends and family calling into the system from outside will be slugged 49p a minute however.
Patientline said it had made the changes due to criticism from the telecoms regulator Ofcom and a lower than expected use of its services. Patientline is said to be £80m in debt.