I’ve just popped into my local pharmacy to collect a prescription I put in over a week and a half ago. I live many miles from my GP’s surgery and it’s no longer convenient to drop a prescription in there and collect it later so I signed up to the prescription service at our local pharmacy to cut out the travelling.
Living in La la Land
I naively assumed that the electronic prescription was in place with the NHS (or my phramacy would not be offering a prescription request service) so was annoyed that my prescription was not ready because “they hadn’t received it in the post yet”. On further incredulous investigation my prescription request is also placed by the postal system too resulting in an overall two week wait or more and not taking any postal strikes into account.
The tweenie-teen assistant (think Catherine Tate’s Lauren and you won’t be far wrong) was barely enthused enough to suggest I ring my doctors surgery and see if they knew anything about it. Wasn’t this why I was using the pharmacy service option? And anyway my surgery has one of those “To choose a frontal lobotomy press 13″ type automated answering services linked to an expensive 0870 number…“To send your blood pressure into orbit press 9 whilst standing on one leg…”. It can take 15 minutes to get through to a real person just to hear”I dunno”…“To be annoyingly disconnected just hang on the line…”.
e-Prescription?…e-Not Flippin Likely!
In-flippin-credible. Can we, in this country, get any public sector computer system to work as promised or don’t people know how to use them?This should all be easier not harder.
Nothing works! (as Catweazle used to say)