I got out of working permanently in a company in an IT support role when it became clear that a significant number of people just used IT support as a crutch for not learning how to use computers (not always their fault as often no training was offered and ‘winging it’ was how many got by) and so days were filled with constant calls from people who had no idea how to scan, print, resize, cut, paste, use photoshop, word, excel or practically any piece of software adequately enough to get by and no matter how many times you patiently took them through the process or made up a nice step by step ‘how-to’ PDF’s and animated desktop movies for them (which you had to print for them so they could waste more paper and still ignore it), they just didn’t get it.Really they just wanted you to do it all for them.
And once they knew you could do it then their work was your work.
I knew I had to move on for the sake of my sanity when the department responsible for producing a monthly newsletter continued to use photocopiers, scissors and glue to produce the newsletter after having ordered several copies of Quark Xpress (at £800 a piece) and quickly abandoned it after realising that learning to use it was too much time and hassle.
And then the head honcho asked me to print out a photo attachment he’d been sent in an email so he could view it, unaware that double clicking the file would allow him to view it on his desktop.
After that I decided that it would be better if I just got out and just did the whole job for people at a distance. It worked out better and was less stress for both parties concerned. It’s what we both wanted.
Today I had a brief feeling of deja vu having asked somebody to send me 3 digital photos in an email but was later emailed to inform me it was easier for them to print them out and send them to me in the post.
A little knowledge is a very dangerous thing.